Help & Customer Care

How can we help you today?

Find friendly answers to everyday questions, explore quick setup guides, or reach out directly to our team. We are always happy to assist.

Getting Started

Download the app, create your account, and start chatting with family in minutes.

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Calls & Messages

Clear checkmarks, voice and video calling, and easy Bluetooth headphone switching.

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Multiple Screens

Stay signed in on your phone, computer, and web browser with instant sync.

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Privacy & Safety

Fingerprint and face unlock, remote device sign-out, and 100% ad-free peace of mind.

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Quick answers

Frequently asked questions

Quick answers written in clear, simple everyday language.

IndiChat runs seamlessly on Android phones, iPhones, Windows computers, Macs, Linux systems, and directly inside modern web browsers. You can install it on as many of your devices as you like.

Yes, IndiChat is completely free to download and use. You can send unlimited messages, share photos and videos, and make high-definition voice and video calls without any subscriptions or hidden fees.

IndiChat uses clear checkmarks so you always know your message status: a single grey checkmark (✓) means your message was sent from your phone; double grey checkmarks (✓✓) confirm it safely arrived on your friend's device; and double bright cyan checkmarks (✓✓) mean your friend opened the chat and read your message.

IndiChat calls connect directly between you and your contact with high-definition audio and smooth video. During any call, you can easily switch between your phone's speaker, earpiece, or wireless Bluetooth headphones with a single tap.

Yes! You can stay signed in on your mobile phone, laptop, and tablet simultaneously. When someone sends you a message, all your signed-in screens receive it and stay perfectly in sync.

Simply download IndiChat on your new phone and sign in with your credentials. Your account settings, contacts, and conversations will sync over automatically so you can pick up right where you left off.

Yes. IndiChat supports instant unlock using your device's fingerprint scanner, Touch ID, Face ID, or Windows Hello. Your biometric data never leaves your device, keeping your conversations private even if someone borrows your phone.

You can view and manage all your active screens directly from your phone's settings under Linked Devices. Tapping 'Log Out' on any screen disconnects it immediately, so no one else can read your conversations.

Never. IndiChat is 100% ad-free. We never track your activity across other apps, create advertising profiles, or sell any of your personal details to third parties.

Send Us a Direct Message

Still have questions? We're here to help

Can't find what you're looking for? Send our team a message below and a real person will get back to you directly by email.

Please avoid sharing passwords or sensitive personal identification numbers.
Usually replies within 24 hours

Direct Customer Care

Prefer sending an email directly from your inbox?

Everyday Support Desksupport@indichat.local
Feature Ideas & Feedbackfeedback@indichat.local
Privacy & Peace of Mindprivacy@indichat.local
Our Customer Promise
  • Real people review and answer every message.
  • Your email address is kept strictly private and safe.
  • No automated robotic loops or complicated phone menus.

Ready to experience simple, private chatting?

Download IndiChat on your phone and computer, or try our live interactive web demo with zero installation.